Operational Topic
Explore case studies related to compliance & governance, including real examples of operational problems, workflow improvements, systems implementation, and execution support across different business environments.
A Fortune 500 pharmaceutical company standardized its web ecosystem around Sitecore to improve governance, scalability, and operational consistency across a large portfolio of digital properties. The work focused on identifying where enterprise CMS standards were creating unnecessary operational and financial burden for smaller pharmaceutical brands and introducing a more practical, right-sized delivery approach that preserved governance while significantly reducing implementation costs.
A large global training delivery operation was growing rapidly after a major vendor consolidation, but projects were consistently operating at a loss without clear visibility into where delivery costs were being incurred. The work focused on improving operational reporting, standardizing delivery tracking, and creating phase-level visibility into project economics, resource usage, and pricing assumptions. The resulting operational framework helped leadership make more informed staffing, scoping, and pricing decisions across the organization.
A data organization was receiving requests through Slack, meetings, email, hallway conversations, and informal Jira ticket creation. A centralized Jira intake and triage workflow created clearer ownership, better routing, more complete request details, and stronger cross-team visibility.